Overview
We want you to be 100% happy with your CAMEWIN gear. If your purchase isn’t exactly what you expected, we’ve made our return process straightforward so you can get back to the game.
15-Day Return Window
You have 15 days from the date your order is delivered to request a return. To qualify for a full refund, please ensure that:
- The item is unused and in its original condition.
- The original packaging is intact (including the protective plastic on the racket handle).
How to Return
To start a return, email us with your order number. Once we approve your request, we’ll provide the return shipping address. Please note that return shipping costs are covered by the customer unless the item is faulty.
Refund Process
After we receive and inspect your return, we will notify you via email. If approved, your refund will be processed back to your original payment method within 5 to 7 business days.
Damaged Items
If your racket or gear arrives with a defect or was damaged during shipping, contact us immediately. We will ship out a replacement at no extra cost to you.
Need help?
Contact us for questions related to refunds and returns.