FAQ Help Center

Warranty Program
Returns & Exchanges
Shipping & Recent Orders

Warranty Program

Filing a claim is quick and easy. Just follow these steps:

  1. Contact Us: Email our support team .

  2. Provide Details: Include your Order Number and a brief description of the issue.

  3. Attach Photos: Send clear photos or a short video showing the defect.

Once received, our team will review your case and get back to you within 2–3 business days with the next steps.

We offer a range of reliable shipping options to ensure your Camewin gear reaches you quickly and safely. To provide the best service, we partner with world-class couriers including DHL, FedEx, DPD, and Royal Mail.

No, returns are not included in free shipping.

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Returns & Exchanges

Yes! We want you to be 100% satisfied with your Camewin gear. You can return or exchange any item within 5 days of delivery, provided the following conditions are met:

  • Condition: The item must be unused, in its original packaging, and with all tags attached.

  • Padel Rackets: Rackets must still have the original plastic wrap on the handle.

  • Shoes & Apparel: Items must be unworn and in a resalable condition.

  • Exclusions: For hygiene reasons, overgrips and opened ball cans cannot be returned unless they are defective.

To start a return or exchange, simply contact our support team with your Order Number, and we will guide you through the process.

Yes, we do have sales on pur website.

No worries! Our team is here to help you get back to the court. If you have a specific question about Camewin gear, your order, or technical advice, please reach out to us:

Shipping & Recent Orders

Once your order is processed, your package is dispatched via one of our trusted courier partners (DHL, DPD, FedEx, or Royal Mail), depending on your location and the shipping method selected at checkout.

Delivery times depend on your location and the shipping method you chose at checkout.

Business days refer to the official working days of the week.

 

  • Working Days: Monday through Friday.

  • Exclusions: Saturdays, Sundays, and Public/Bank Holidays.

You will stay informed every step of the way! Here is how we notify you:

  • Shipping Confirmation Email: The moment your package leaves our warehouse, we will send you an automated “Shipping Confirmation” email.

  • Tracking Number: This email will include a unique tracking number and a link to our courier partner’s website (e.g., DHL, DPD, or FedEx).

  • Status Updates: You can click the tracking link at any time to see the live location of your parcel and its estimated arrival date.

Not seeing the email? Please check your Junk/Spam folder, as sometimes automated emails can end up there. If you still can’t find it 48 hours after placing your order, feel free to contact our support team.